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Thread: ARB Customer Service - yes , there are still great companies out there!

  1. #1
    quasi-modo crawler#976's Avatar
    Join Date
    Dec 2004
    Chino Valley, AZ.

    Default ARB Customer Service - yes , there are still great companies out there!

    I recently purchased a used 50 Qt ARB fridge/freezer. As part of the deal I got a transit bag with it. The previous owner mentioned he didn't use it because the velcro attachments didn't stick.

    I e-mailed ARB Customer Service about the velcro problem, and they immediately offered to send out a replacement kit free of charge!

    I call that good customer service!

    Thanks to both Tech Supervisor
    Marc Bowers and Tech & Marketing Asst. Matt Glass at ARB. Both gentlemen were a pleasure to work with.

    Last edited by crawler#976; 04-26-2011 at 11:17AM.

  2. #2
    Peripatetic Member flywgn's Avatar
    Join Date
    Feb 2006
    Snake River Plain, 360 posts as 'bufeo'(joined 2/04)


    That kind of information is good to hear and might make a difference with those who are looking at their (ARB's) products.

    Allen R
    "I've beaten the odds. I can afford to take chances." —Theodore Roosevelt
    "No one shall speak to the Man at the Helm." —Lewis Carroll

  3. #3
    Junior Member David A. Wright's Avatar
    Join Date
    Oct 2004
    North-Central Nevada


    I love ARB's catalogs. Better than the old Sears Christmas catalogs of 30-50 years ago!
    David A. Wright
    Happy Trails to you, until we meet again ~ Roy Rogers and Dale Evans

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